IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description :

Must have skills : Service Management Framework Design and Implementation

Good to have skills : Project Management Office (PMO) Mobilization & Run

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves engaging with various teams to ensure seamless service delivery and operational efficiency. The role requires active collaboration to monitor ongoing processes, address service-related challenges, and support continuous improvement initiatives. This position demands a proactive approach to managing service frameworks and contributing to the overall effectiveness of IT service operations within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to align service management practices with organizational goals.
• Assist in documenting and refining service management processes to enhance clarity and efficiency.
• Support junior team members by sharing knowledge and providing guidance on service management activities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Management Framework Design and Implementation.
• Good To Have Skills: Experience with Project Management Office Mobilization & Run.
• Strong understanding of service lifecycle management and process optimization.
• Ability to analyze service performance metrics and recommend improvements.
• Familiarity with tools and techniques used in service management and delivery.
• Effective communication skills to liaise with stakeholders at various levels.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Service Management Framework Design and Implementation.
• This position is based at our Chennai office.
• A 15 years full time education is required.