IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support to ensure that infrastructure services remain reliable and available. The individual actively manages the service lifecycle, addressing any issues that arise to maintain client satisfaction and mitigate risks. Collaboration with various teams to coordinate efforts and maintain operational stability is a key aspect of daily activities, ensuring that all production systems and devices function optimally throughout the day.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve service delivery processes and enhance operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on service objectives.
• Mentor junior team members to support their professional growth and development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong knowledge of IT service management principles and best practices.
• Experience in managing IT production systems and infrastructure service lifecycles.
• Ability to analyze and resolve operational issues affecting service availability.
• Skilled in coordinating cross-functional teams to deliver seamless IT services.
• Familiarity with risk management and client satisfaction strategies within IT operations.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.