Operations Engineer

Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Microsoft Endpoint Configuration Manager

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Operations Engineer, your typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. You will be engaged in monitoring system performance, addressing any issues that arise, and coordinating with various teams to maintain service reliability. Your role is pivotal in managing the delivery of operational tasks, responding promptly to incidents, and facilitating continuous improvement in system operations to support business objectives effectively.

Key Competencies-

Windows Server Administration

Print Server Management

Infrastructure Operations

PowerShell Automation

IT Service Management

Troubleshooting & Problem Solving

Communication & Collaboration

System Maintenance & Support

Roles & Responsibilities:

Administer and support enterprise Windows Server environments including:

• Windows Server 2019
• Windows Server 2025
  
  

Manage and maintain enterprise Print Server infrastructure.

Configure and manage printers, print queues, print policies, and driver deployments.

Perform server installation, configuration, patching, upgrades, and maintenance activities.

Monitor server health, performance, storage, and system availability.

Troubleshoot server, printing, and infrastructure-related issues.

Develop and maintain automation scripts using PowerShell.

Support Active Directory-integrated server and print services.

Manage server security, access controls, and compliance activities.

Perform backup validation and disaster recovery support activities.

Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management.

Create and maintain technical documentation, SOPs, and operational runbooks.

Collaborate with infrastructure, networking, security, and support teams.

Participate in infrastructure upgrades, migrations, and transformation initiatives.

Professional & Technical Skills:

Process & Service Management

Strong understanding of ITIL processes and IT service management best practices.

Soft Skills

Excellent verbal and written communication skills.

Strong troubleshooting and analytical skills.

Ability to work independently and within global teams.

Good stakeholder and customer management capabilities.

Strong hands-on experience in:

Windows Server 2019

Windows Server 2025

Print Server Administration

PowerShell scripting

Good understanding of:

Active Directory integration

DNS and DHCP concepts

Group Policy basics

Server patching and maintenance

Printer deployment and driver management

Windows Server security and hardening

Server monitoring and troubleshooting

Additional Information:

Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.

Preferred Certifications

Microsoft Windows Server Certifications

Microsoft Certified: Windows Server Hybrid Administrator Associate

PowerShell scripting certifications

ITIL Foundation Certification

Preferred Experience

Experience supporting enterprise-scale Windows infrastructure environments.

Exposure to server migration and modernization projects.

Experience in print management optimization and automation initiatives.

Knowledge of infrastructure monitoring and operational best practices.

• The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
• A 15 years full time education is required.