Summary:
This role involves guiding and coaching the team and organization in Agile/Scrum practices and values to enhance customer satisfaction. The Project/Program Manager IT 4 will focus on building a trusting environment, facilitating discussions, and resolving conflicts while supporting the Product Owner in maintaining the product backlog.
Responsibilities:
- Guide and coach the team and organization on Agile/Scrum practices and values to delight customers.
- Assist the team in maximizing self-organization capabilities.
- Assess the Scrum Maturity of the team and organization and coach them to higher levels of maturity at a sustainable pace.
- Remove impediments or guide the team to remove them by identifying the right points of contact.
- Create a trusting and safe environment where issues can be raised without fear of blame or judgment, focusing on healing and problem-solving.
- Facilitate the completion of work without coercion, assigning, or dictating tasks, embodying servant leadership.
- Facilitate discussions, decision-making, and conflict resolution.
- Support and educate the Product Owner, particularly in grooming and maintaining the product backlog.
- Facilitate Scrum events, relationships, and collaboration within the team.
Requirements:
- 5 to 7 years of experience in a relevant field.
Required Skills:
- First-level Scrum Master certification.
- Experience playing the Scrum Master role for at least one year with a software development team diligently applying Scrum principles, practices, and theory.
- Knowledge of numerous techniques for filling in the intentional gaps left in the Scrum approach (e.g., Burndown techniques, Retrospective formats, handling bugs, etc.).
- PMP/Scrum Master Certification will be helpful.
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