Senior Manager, Operations Strategy, Information Security

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team As Senior Manager, Operations Strategy, Information Security, you will serve as a strategic and operational partner to the CISO and INFOSEC leadership team. You will build the operating rhythms, planning processes, reporting mechanisms, and cross-functional programs that help INFOSEC prioritize effectively, manage risk, and deliver measurable improvements in security maturity. You will work closely with Security Engineering, IT, Engineering, GRC, Legal, and executive stakeholders, translating complex technical and risk topics into clear decisions and actionable plans. You will also build, manage, coach, and grow a team of Technical Program Managers as the function expands. This role is based in San Francisco. This is a full-time role based in San Francisco . Responsibilities: Build and run annual and quarterly planning processes for INFOSEC and IT, including roadmap development, prioritization, resource planning, and risk assessment exercises. Coordinate and run QBRs and other operating reviews for INFOSEC and IT, preparing clear narratives on progress, risks, dependencies, decisions, and required leadership actions. Implement tracking and reporting for INFOSEC OKRs, key risk indicators, maturity metrics, and operational health measures, embedding security outcomes into company-wide reports and updates. Design, document, and continuously improve INFOSEC operating processes covering alert investigations, service requests, incident management, policy updates, and other core workflows. Build and maintain a high-quality INFOSEC knowledge base that improves documentation accuracy, supports employee self-service, and enables AI-assisted security workflows. Manage complex, cross-functional security and IT programs from strategy through execution, mapping dependencies, aligning stakeholders, driving decisions, and holding teams accountable for outcomes. Establish change-management practices that help technical and non-technical teams adopt new security policies, processes, tools, and operating models without creating unnecessary friction for the business. Develop dashboards, decision-support mechanisms, and automated workflows that improve visibility, reduce manual effort, and help INFOSEC operate at scale. Lead post-incident reviews and operational improvem