Strategic Account Manager (DACH/Nordics)

As a Strategic Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the DACH, Benelux and Nordic markets. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions.

You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region.

Key Responsibilities:

• Manage ~20 accounts (average $6M ARR), focusing on both retention and expansion beyond traditional upsell — including geographic, brand, and cross-sell opportunities.
• Develop and execute strategic account plans and go-to-market strategies based on a deep understanding of customer business needs and objectives, aligning Bloomreach products and services to client goals.
• Serve as the primary point of contact for economic buyers and key decision-makers, cultivating and nurturing relationships with C-Suite executives, and facilitating executive engagement where appropriate.
• Collaborate with partners, Customer Success, ISVs, and internal stakeholders to mutually drive customer value and translate that into upsell and cross-sell opportunities, leveraging the full Bloomreach ecosystem.
• Serve as a strong advocate for clients, ensuring that their feedback and business needs are effectively communicated to internal teams, including Product, Marketing, and Customer Success, to drive continuous improvement and identify advocacy opportunities.
• Proactively monitor account health, revenue, and expansion opportunities, delivering regular reports on opportunity creation, deal progression, churn risk, and miti