Director, Regional Operations

Role Overview

The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region.

This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale.

The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience.

Key Responsibilities

Regional Localization, Content and Marketing operations

• Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets.
• Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards.
• Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand.
• Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements.
• Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives.

Dubbing and Content Operations

• Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows.
• Coordinate localization activities from production and quality assurance through launch and ongoing improvement.
• Manage localization capacity, production schedules, workflows, quality controls, and performance metrics.
• Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning.
• Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints.

Regional Channel and Partner Operations

• Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets.
• Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives.
• Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs.
• Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders.
• Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience.

Vendor, Capacity, and Performance Management

• Manage localization vendors and operational partne