Supply Chain Executive

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities: Return & Ticket Operations Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests. Ensure timely closure of open tickets as per defined SLAs. Coordinate with customers, field teams and logistics partners for smooth resolution. Reverse Logistics & Pickup Coordination Accelerate return pickups by proactively coordinating with logistics partners. Track pickup status and ensure timely movement of return goods. Follow up on pending pickups and escalations. Inventory & Receiving Management Maintain inventory visibility for all returned assets. Support a streamlined receiving process by ensuring accurate inwarding of return materials. Minimize inventory discrepancies through proper reconciliation and verification. Faulty Returns & Assessment Ensure timely processing of faulty returns. Coordinate inspection, assessment, repair, or replacement actions. Ensure proper and timely assessment of returned goods. Data & Reporting Maintain record visibility for all return transactions. Prepare daily/weekly/monthly return and closure reports. Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances. Identify process bottlenecks and recommend corrective actions.

Required Skills: 2–5 years in operations, reverse logistics, customer support operations, warehouse returns, or repair/replacement management. Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage. Strong coordination and follow-up skills Excellent communication Skill Experience in ticketing / CRM systems Inventory reconciliation and record management Proficiency in Excel / Google Sheets Analytical mindset with reporting skills Ability to manage multiple return cases simultaneously

About Dozee (www.dozeehealth.ai)
Vision & Mission
Save Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours. 
Videos
Science Behind Dozee : Ballistocardiography & Artificial Intelligence
100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study
Dozee saves life of a mother at home
Leading Healthcare Game changers work with Dozee
Introducing Dozee VS
Dozee Shravan - A clinical grade RPM service
Dozee in News: 

Media House
Date
Article
Bloomberg
Oct 21, 2024
From AI Beds to Remote ICUs, Startups are plugging India's health Gaps
News18
Oct 26, 2024
Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'
Analytics India Magazine
Oct 29, 2024
Dozee Harness AI for Personalised Patient Care
ET HealthWorld
Sep 16, 2024
We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?
BW healthcareworld
Oct 29, 2024
Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
A tertiary care hospital