Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.
Job Title: Senior Product Manager (Fraud and Risk)
Reports to: Head of Product
Location: Bengaluru, India.
Key Relationships: Business Development, Customer Success, Product and Engineering teams
Job Purpose:
Easyship is a shipping technology platform connecting sellers and marketplaces to couriers—and powering customized, end-to-end logistics solutions. We’re seeking an experienced Product Manager with strong fraud prevention exposure ideally with exposure to transactional or high-volume business models to own initiatives across checkout, account creation, and post-purchase flows. You’ll define problem statements and solutions, align with our product vision, and coordinate with design/engineering to ship features that reduce fraud loss, prevent product abuse, and build trust—ultimately driving confidence and profitability for our merchants.
What you’ll do:
- Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB.
- Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy.
- Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.
- Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs.
- Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse.
- Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA).
- Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team
- Lead delivery from discovery → release → post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.
- Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows
- Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments.
Who you are:
- 6+ years in Fraud and Risk with hands-on ownership of fraud prevention for transactional or high-volume products.
- Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows.
- Deep understanding of authentication & authorization fundamentals: MFA, SSO, OAuth2, enterprise identity integrations, role-based access control.
- Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost).
- Proven prioritizat