Staff Product Manager – IT Operations Management (ITOM)

Role Overview As a Staff Product Manager on the IT Operations Management (ITOM) product team, you will serve as a highly experienced individual contributor and a recognized domain expert who thrives at the intersection of complex technology and human collaboration. This role is built for a dynamic product leader who pairs deep technical foundations with the learning agility required to navigate rapidly shifting market landscapes. Sitting as the strategic and operational linchpin across design, engineering, marketing, and sales, you will act as a true cross-functional champion. You will not only define a bold product vision but will continuously adapt it based on customer empathy, emerging technologies, and real-time feedback loops. If you possess a relentless curiosity to master new domains, a collaborative spirit that bridges technical and business divides, and a passion for turning complex operational processes into elegant global solutions, this role offers an expansive platform for your craft. The Impact You Can Create Pioneer Bold Innovation: Drive market-defining product ideas from concept to reality, leveraging thought leadership to keep our ITOM platform at the cutting edge of the industry. Orchestrate Cross-Functional Success: Build highly aligned, collaborative ecosystems where engineering, UX, sales, and marketing move in lockstep to hit ambitious financial and customer satisfaction goals. Deliver Global Scale & Value: Continuous monitoring of customer landscapes to deploy intuitive, high-impact features that delight users worldwide and solve critical operational bottlenecks. Demystify Complex Architectures: Transform intricate backend infrastructure processes into clean, scalable technical requirements, significantly accelerating engineering velocity and minimizing delivery risk. Roles & Responsibilities (R&R) 1. Vision, Strategy & Strategy Adaptation Own the long-term product vision and strategy, seamlessly integrating customer research, user experiences, and emerging technology trends into an actionable roadmap. Maintain a highly flexible roadmap that can fluidly adapt to changing business priorities, market conditions, and technical discoveries without losing sight of overall goals. Demonstrate bold thought leadership by thinking big, introducing disruptive product paradigms, and challenging legacy practices. 2. Requirements Definition & Lifecycle Management Lead the end-to-end product lifecycle, including comprehensive requirements definition, customer experience design, roadmap creation, and prioritization. Translate highly complex IT operations and technical workflows into exceptionally clear, uncomplicated technical requirements for engineering squads. Manage day-to-day delivery and operations, maintaining high execution standards in a fast-paced environment. 3. Cross-Functional Collaboration & Stakeholder Alignment Partner intimately with UX and Engineering teams to deeply understand and co-author the design and technology implications of proposed solutions. Act as the primary communication bridge across the organization, keeping internal teams (Design, Engineering, Marketing, Sales, Leadership) and external customer stakeholders completely aligned on timelines, launches, and value delivery. Influence stakeholders at all levels of the business, building consensus around product direction through transparent, data-driven narratives. 4. Customer Advocacy & Co-Creation Partner directly with global enterprise customers to prioritize problems, map out critical themes, and drive toward high-value outcomes. Cultivate deep stakeholder empathy to translate customer friction points into intuitive, user-friendly features.

Skills & Core Competencies Adaptability & Learning Agility Ecosystem Fluidity: A proven ability to rapidly learn, deconstruct, and master evolving technical domains, tools, and infrastructure frameworks. Resilience in Motion: Comfort pivoting strategies and roadmaps mid-cycle in response to new data