Job Description:
- Experience in running operations with ITIL processes ITIL certified
- Excellent Analytical and troubleshooting skill
- Excellent in Verbal written communication
- Creative thinking in implementing Service improvements automation incident reduction etc
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands
- Experienced in running operations following ITIL processes
- Experienced in writing RFPs solutions and presentations during client visits
- Experience with leading a geographically separated customers and onshore offshore teams
- Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups voluntarily shares information
Key Responsibilities:
- Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation architecture definition and design solution implementation and roll out
- Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution products architectures meeting the guiding principles of Greenfield Cloud based mobile first and zero customization
- define plan and develop solutions frameworks IPs etc
- around ServiceNow and Service Management Domain
- Evangelize the usage of reusable frameworks and artifacts create knowledge certification artifacts and evaluation criteria guide
- Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore
- You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued
- Review architectural decisions architecture solution re engineering architectures to meet project requirements
- Ability Experience to define at an architectural in consultation with Architects and design level of detail technical solutions aligned with business problems
- Experience designing and implementing client facing solutions leveraging involving ServiceNow
- Experience of performance compliant design sustainable solution architecture
- Experience implementing and integrating enterprise software applications
- Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
- Propose data model design changes to processes and products exerts significant latitude in determining objectives of an assignment
- Design and develop ServiceNow data model to support process integrations
- Ability to understand ServiceNow lifecycle multitask time management skills
- Support and coordinate scheduling and execution of releases product upgrades new technology deployments
- Business analysis and requirements gathering abilities
- Ability to learn technology quickly through instruction and self training
- Practical experience with agile methodologies tools
Technical Requirements:
- Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM
Additional Responsibilities:
- Implementation Specialist Certifications ITIL v3 v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies Non Functional Requirements Architecture definition design and development tools Scripting COTS TMF standards like SID eTOM TAM
Preferred Skills:
Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM