Job Description:
- Demonstrated competence in the various HR functional areas especially employee relations and change management
- Experience on Human Resources dashboards reports and other HR management modules to monitor and manage HR cases and employee satisfaction
- Design and develop new ServiceNow applications and services for HR Modules including Case Management HR Administration
- Knowledge Base and Employee Service Centre
- Minimum 4 5 years of ServiceNow scripting experience
- Experience in HRSD and ITSM modules is must
- PowerShell Coding Experience is must
- Experience with Flow Designer Server Side scripting and Client Side scripting
- Hands on experience of ServiceNow Integration with third party application
- Certifications Certified ServiceNow Administrator CSA and Certified Implementation Specialist CIS
Key Responsibilities:
- Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs
- Design configure and customize ServiceNow ITOM modules including Discovery Event Management Service Mapping and Configuration Management
- Develop and maintain ServiceNow workflows business rules client scripts UI pages UI actions and other ServiceNow customization features as needed
- Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications
- Provide ongoing support and maintenance for ServiceNow ITOM solutions
- Document technical specifications processes and procedures for ServiceNow ITOM solutions
- Serve as primary technical point of contact ServiceNow ITOM for business users and internal teams
- Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM Automation CMDB implementation best practices
- Maintain expert knowledge of the ServiceNow ITOM CMDB Products Discovery Service Mapping Event Management HLA AIOps Orchestration Integration Hub Cloud Management including ServiceNow Common Service Data Model CSDM
- Co lead requirements gathering workshops with internal business stakeholders to provide technical guidance and assist with capturing all necessary business functional and technical requirements necessary to design and implement the solution
- Collaborate with internal business stakeholders to write estimate stories
- Oversee developers work and own overall quality and delivery of development
- Capable of executing hands on development for stories that cannot be delegated
- Responsible for sprint demos internally delivery of additional development artifacts and documentation and knowledge transfer activities as required
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
- Provide mentorship to developers and platform engineers on technical design standards and best practices
Technical Requirements:
- Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM
Additional Responsibilities:
- Required Knowledge of ServiceNow CMDB Architecture
- 5 years working on the ServiceNow platform preferably in global implementation projects
- Working knowledge of IT Operations Management and CMDB Processes Event Management Discovery Service Mapping CMDB CSDM AIOps Cloud Management Orchestration
- Strong knowledge of JavaScript HTML CSS and other web development technologies
- Experience with WMI SSH SNMP PowerShell REST SOAP and JavaScript
- Experience integrating with tools to federate data into the CMDB
- Expert in IT Asset Management Lifecycle processes including hardware and software
- Good interpersonal skills including collaboration communication relationship building and negotiation
- Intermediate Windows and Unix administration skills
- Expert in IT Asset Management process operational delivery
- Familiarity with network concepts routers switches firewalls NAT load balancing and storage
- Familiarity with the following concepts XML JSON script language database
- Ability to discuss credentials install a product troubleshoot permission issues discuss and trouble shoot network connectivity with network engineers
- Familiar with Cloud environment like AWS Azure etc
- Ability to work independently and as part of a team
- Excellent problem solving analytical and communication skills
- ServiceNow Certified Implementation Specialist Event Management
- ServiceNow Certified Implementation Specialist Service Mapping
- ServiceNow Certified Implementation Specialist Discovery
- ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance
- Up to date knowledge of ServiceNow Versions product features its release end of life details
- Scripting capabilities such as JavaScript jelly SQL
- Acquaintance with Web and Application Servers Load Balancers Databases Cloud AWS Azure etc
- and Virtualization WebSphere MQ IIS Apache VMware
Preferred Skills:
Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM