Job Description:
- As a Service Designer you will play a crucial role in creating compelling service solutions by applying human centered design stakeholder alignment and service innovation principles to improve customer and business outcomes
Key Responsibilities:
- Project Responsibilities
- Demonstrated experience in understanding and navigating the B2B sales process including lead generation negotiation and deal closure
- Proven ability to facilitate workshops engage senior stakeholders and solve complex problems through collaborative methods
- Expertise in mapping current state processes as is and designing future state processes to be including detailed journey maps and service blueprints
- Strong skills in conceptualizing and articulating a clear vision for service and product offerings ensuring alignment with business goals and customer needs
- Ability to translate detailed journey maps into high level features and requirements while working closely with Product Managers and Tech Leads to develop comprehensive roadmaps
- Practical experience with Salesforce including an understanding of its capabilities and how it can be leveraged to enhance service design and delivery
- Familiarity with Agile and Lean methodologies with experience applying these approaches to service design projects
- Skilled in conducting user research and usability testing to gather insights and validate design decisions
- Strong stakeholder management skills with the ability to build and maintain relationships with key stakeholders across different levels of the organization
- Excellent communication and presentation skills with the ability to clearly convey complex ideas and solutions to diverse audiences
Preferred Skills:
Foundational->Service Management->Service Design