Job Description:
- You will be part of a high impact team responsible for ensuring the quality reliability and performance of ServiceNow implementations across multiple business domains
- In this role you will work closely with architects developers and process owners to validate solutions that power ITSM ITOM HRSD and other enterprise workflows
- Your expertise in ServiceNow Testing will help organizations streamline operations reduce incidents and deliver seamless user experiences
- Whether you operate as an individual contributor or guide others as a Lead Consultant you will influence testing strategy automation adoption and best practices across projects
- This opportunity allows you to collaborate with diverse stakeholders solve complex problems and continuously learn within a supportive and collaborative work culture that values innovation ownership and continuous improvement
Key Responsibilities:
- Design and execute ServiceNow test strategies across ITSM ITOM HRSD and other modules covering functional regression integration and end to end scenarios
- Develop detailed test plans test cases and test data based on business requirements user stories and technical specifications for ServiceNow implementations and enhancements
- Perform hands on ServiceNow Testing for configurations customizations workflows catalog items integrations and UI policies to ensure quality and compliance with requirements
- Utilize Automated Test Framework ATF to design build execute and maintain automated test suites improving coverage and reducing manual effort
- Collaborate with cross functional teams including developers business analysts process owners and project managers to clarify requirements identify gaps and validate solutions
- Analyze test results and defects perform root cause analysis and work with development teams to ensure timely resolution and revalidation of fixes
- Ensure test traceability from requirements to test cases and defects maintaining clear documentation and test evidence in appropriate tools and repositories
- Support release and deployment activities by performing smoke sanity and regression testing in sub prod and production like environments
- Contribute to testing standards and best practices for ServiceNow projects including reusable test assets templates and checklists
- Mentor junior team members where applicable in ServiceNow Testing approaches ATF usage and quality assurance practices fostering a culture of continuous improvement
Technical Requirements:
- Extensive ServiceNow Testing experience across ITSM ITOM and HRSD including complex workflows integrations and custom applications
- Hands on expertise in designing robust ATF suites for regression smoke and integration testing with a focus on maintainability and scalability
- Proven track record in large scale ServiceNow implementations migrations or upgrades e
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- testing during version upgrades patching and module rollouts
- Familiarity with ITOM components such as Discovery Service Mapping Event Management and their testing considerations data quality integrations and performance
- Exposure to test management tools e
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- Jira Azure DevOps or similar for managing test cases execution and defect tracking in ServiceNow projects
Additional Responsibilities:
- Good to have skills Agile methodologies CI CD pipelines API testing Performance testing SQL Database basics
- Location BANGALORE PUNE HYDERABAD CHENNAI TVM INDORE NAGPUR MLR MYS NOIDA BBSR KOLKATA COIMBATORE HUBLI
Preferred Skills:
Technology->Infrastructure Security->IT Service Management->Servicenow,Technology->Infra_ToolAdministration-ITSM->ServiceNow