Testing Associate

Deliver high-quality, resilient digital customer journeys through rigorous end-to-end testing and disciplined defect management. As a Quality Assurance Lead within Quality Engineering, you independently own end-to-end testing delivery across multiple initiatives, ensuring quality outcomes, traceability, and stakeholder confidence. You plan and execute functional, integration, resilience, and regression testing across cross-system customer journeys, supported by strong defect management and governance. You continuously improve testing processes, influence cross-functional partners, and provide transparent quality reporting through dashboards and execution metrics. Job Responsibilities Own quality assurance outcomes by managing testing projects end-to-end, including planning, execution, reporting, and governance. Build and maintain quality dashboards, test plans, and weekly test execution/status reporting to ensure transparency and traceability. Manage multiple projects in parallel, balancing priorities and timelines to meet delivery milestones and stakeholder expectations. Execute operational, manual, and functional testing across end-to-end customer journeys, including cross-system validation. Drive defect management end-to-end by raising clear bugs, participating in triage, coordinating fixes, retesting, and tracking closure in defect tools. Partner closely with Product, Operations, and Technology teams to align scope, resolve issues quickly, and ensure successful release outcomes. Identify opportunities to streamline and accelerate testing processes, mentoring peers and driving continuous improvement through influence. Required qualifications, skills, and capabilities Strong knowledge of SDLC and the full testing lifecycle, including SAFe/Agile practices Extensive experience in functional, integration, resilience, and regression testing with cross-system validation Demonstrated ability to create test cases, maintain test scripts, and deliver governed test plans with full traceability and reporting Hands-on experience with defect management and tools such as JIRA, Confluence, Jenkins, and APIs, including Salesforce testing approaches Preferred qualifications, skills, and capabilities Graduate or Master’s degree 10+ years of manual testing experience Strong verbal and written communication with effective stakeholder management and interpersonal skills Strong MS Office skills with high attention to detail, analytical rigor, and multitasking/time-management ability