Associate Director - Enterprise Sales- Meesho AI Services (MAS)

About the Team
The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you!
 
About the Role
We are building a new-age AI Services (AI BPO) business that delivers outcomes—not software. This role is for a sales leader who thrives in ambiguity, enjoys selling new ideas, and can operate at the intersection of AI, services, and enterprise problem-solving. This is not a “manage pipeline” role. This is a 0–1 and 1–10 sales role where you will work closely with the leadership team to deeply understand customer needs, position MAS’s value proposition, and build long-term partnerships that drive business outcomes.
 
 

What You Will Do: Own and drive end-to-end enterprise/SMB sales cycles—from prospecting to closing. Define and continuously refine ICP, buyer personas, and buying journeys. Personally lead high-stakes deals, discovery conversations, and negotiations. Build structured sales motions for selling new, disruptive offerings (not commodity products). Map client org structures to identify true decision-makers, influencers, and blockers. Develop and iterate on pricing strategies and models (outcome-based, slab-based, pilots, risk-sharing). Identify product and service gaps through customer conversations. Work deeply with Product, Tech, and Ops to influence roadmap based on market feedback. Own continuous improvement of demos—what we show, how we show it, and why it works. Coach the team on problem discovery, storytelling, and strategic selling. Continuously track competition and adapt sales playbooks accordingly.

What you will need: 7–12 years of experience in B2B sales, with strong exposure to Indian mid-market / enterprise customers. Proven hunter mindset with a track record of closing complex, non-obvious deals. Experience selling new products, new concepts, or disruptive offerings. Strong comfort with cold outreach (calls, emails, LinkedIn). Excellent oral/written communication—you can create crisp decks, proposals, and structured documents. Demonstrated negotiation strength across pricing, scope, and commercials. Strong understanding of technology and AI (you don’t need to code, but you must “get it”). Exposure to consultative / solution selling rather than transactional sales. Prior experience in a high-growth or 0–1 environment. Ability to think strategically while executing tactically. High ownership and hunger. Sharp problem-identification and analytical skills. Bias for action, iteration, and learning. Comfortable operating without playbooks.

About us 
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customer