Operations Associate

• Are you curious, excited by experimentation and always looking to innovate?
• Do you want to work in embedded payments where you can keep learning and developing whilst getting hands-on experience?
• Do you want to have the opportunity to play an important role in a rapidly growing and exciting Fintech business

If so, we would love to connect and collaborate!
We want to hire ambitious, and value-adding talent into Modulr, one of the fastest growing payments businesses in the UK and Europe. Modulr is experiencing significant growth, and in this role, you will work in a cross-functional team who are asked to solve a problem, rather than be handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have great opportunities to work on challenging problems.

About us
At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money.
Our flexible platform and innovative approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with a sort code and account number, access to payment systems (eg Faster Payments and Visa) and everything our customers need from a payments account. They can instantly open as many accounts as they need, automate how they make and receive payments as well as the reconciliation processes these create. All in real time, 24/7 through their own systems utilising our API that integrates into any platform.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by payments giants PayPal Ventures and FIS Ventures, as well as startup and scale up specialists Blenheim Chalcot, General Atlantic, Frog and Highland Europe which enables us to leverage their resources and expertise to drive our growth initiatives. These partnerships provide us with the necessary provisions to propel our business to new heights.

Modulr values
•Building the extraordinary; going that extra mile.
•Owning the opportunity; be passionate and proud of the time you invest.
•Move at pace; reach goals faster whilst supported on your career journey.
•Achieve it together, working collaboratively and being a Modulite.

The Role
We are looking for an Operations Associate to join our Operations team. This is primarily a customer -facing service role, supporting customers through email and other text-based channels, ensuring timely, clear and effective resolution of enquiries.
Alongside the customer service element, you will also be trained to support a range of basic operational and compliance-related tasks across areas such as Fraud, Customer Due Diligence Onboarding and Screening. These activities may include following structured processes, reviewing information, identifying anomalies, escalating issues where required and helping ensure customer records and operational actions are completed accurately.
This is a great opportunity for someone with experience in customer-facing roles who wants to build a career in financial services, payments, operations and compliance.
As part of the role, you will help drive continuous improvement for the Operations function with a continual focus on efficiency and effectiveness.

Specific duties
•Respond to customer enquiries via email and other text-based channels, providing timely, professional and effective support.
•Deliver a high-quality customer experience, ensuring responses are clear, accurate and aligned to Modulr’s service standards.
•Take ownership of customer