Senior Software Engineer, CX (Python/AWS)
at NiCE · Software Product
India - Pune
On-site
10 days ago
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Platform API team provides API governance support for the entire CXone development organization. This requires a high uptime availability for this service along with minimal latency as this is as single api gateway for all Cxone apis.
How will you make an impact?
- Coordinate with Architecture and Network Engineering to understand and develop platform architecture.
- Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.
- Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:
- Utilizing auto-scaling with Docker containers running on ECS
- Develop and manage the entire AWS stack and all its components.
- Elastic cache, DynamoDB, VPC, Route 53 etc
- Understand and define performance level needs for the platform.
- Design, implement, execute, and report performance testing results.
- Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.
- Integrating with third party products integrating with Cloudwatch
- Manage IAM permissions and work with DevOps to maintain “least privilege.”
- Coordinate with other teams to provide API contract guidance and implement routing for their microservices.
- Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
- Effectively collaborate with cross geo team and willing to stretch at times.
- Effectively collaborate with TS/TAM/NOC to address queries and concerns.
Have you got what it takes?
- Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.
- 5+ years’ experience in software development
- Experience in one or more of the following software languages: Lua / Kong/ Golang/ Python.
- Experience designing, developing, deploying, and supporting RESTful APIs.
- Experience with developing services, clients, and multi-threaded software.
- Experience developing with DynamoDB and observability dashboards (Grafana, Prometheus, Loki, mimir etc)
- Working knowledge of unit testing and test automation
- Working knowledge of user stories and use cases
- Working knowledge of object-oriented software design and design patterns.
- Comfortable working in a fast-paced environment.
Bonus Experience:
- Experience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)
- AWS Developer / AWS Arch Certifications
- nginx experience is good to have (or any sort of reverse proxy type stuff)
- Microservice architecture knowhow
- Familiarity with Swagger
- Familiarity with authentication methods
- Experience(s) as a technical or team lead or equivalent experience.
- Experience with telecommunications/telephony.
- Experience with call centers.
- Experience working in a CI/CD Environment
- Experience with Jira
- Experience with automation/testing tools.
- Experience with/knowledge of agile development processes.
- Experience with Agentic AI platform (Claude ,Co pilot)
- Experience maintaining and developing highly resilient services.
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