IT Support Specialist

Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn . Role summary The IT Support Specialist (Network, Office Buildout & Physical Security) is the hands-on, on-site IT presence for Ontic’s Pune office - focused on planning, deploying, and supporting network infrastructure , office technology , and physical security coordination to enable a smooth office launch and ongoing operations. This role partners closely with IT, Information Sec Security, DevOps, Facilities, Legal, and local vendors to execute installs, troubleshoot issues, maintain a reliable and secure office environment, and keep required physical security controls organized, documented, and audit-ready. Schedule & location On-site: Monday - Friday, 10:00am–7:00pm (may vary once the office is opened and user behaviors require a different support window) Location: Ontic - Pune, India (on-site office presence required) Attendance: Able to reliably commute and be in the office every workday; comfortable supporting occasional after-hours cutovers during office setup or network changes Key responsibilities Office IT launch & ongoing buildout operations (Pune) Execute IT workstreams for the active office opening and startup phase: ongoing network optimization, equipment staging, and day-to-day IT support Coordinate with local vendors and contractors for structured maintenance, expansion of rack/IDF/MDF buildouts, and ongoing ISP provisioning while validating deliverables against requirements Maintain and refine the office IT operational checklist (network gear, spares inventory, labeling standards, architecture diagrams, and handover documentation) Endpoint & on-site support Provide on-site and remote end-user support and incident triage for Pune teammates (macOS/Windows), prioritizing issues that impact office productivity Own tickets from intake to resolution; provide clear updates, timelines, and documentation Image/provision/configure new computers for onboarding (standard builds, enrollment, application baseline, security tooling, and handoff readiness; Noida handles provisioning for remote employees) Support day-to-day endpoint administration and lifecycle needs (enrollment, compliance posture, patching, refreshes, repairs, offboarding) Administer and troubleshoot endpoint management tooling, including: Jamf (macOS management) Microsoft Intune (Windows + mobile management where applicable) Jamf Security Cloud (where applicable) Support Android devices (deployment, troubleshooting, basic management workflows) and Linux endpoints where needed (diagnostics, package/tooling basics, SSH, logs) Work with identity/access concepts and basic administration tasks as needed (SSO, MFA, conditional access concepts, basic Active Directory users/groups/permissions troubleshooting in partnership with centralized IT) Provide support for office printers and peripherals as needed Networking, network equipment & architecture Deploy, configure, and support core office networking components, including: Switches, routers, firewalls/security appliances, and wireless access points Network closets/racks, patch panels, cable management, labeling, and inventory Own day-to-day troubleshooting for network issues (wired/wireless): DHCP/DNS, VLANs, routing, NAT, Wi‑Fi performance, authentication/captive portals, and connectivity to SaaS/VPN resources Implement and maintain network segmentation and access controls