Senior Executive, Collections Compliance

Role Overview As the Senior Executive - Collections Compliance, you will ensure the compliance and operational integrity of PhonePe Lending's collections ecosystem. You will lead comprehensive field audits, maintain rigorous lender and regulatory alignments, and drive continuous process improvements to ensure full compliance across all collection operations and partner agencies throughout India. Key Responsibilities Audit & Compliance Management: Conduct comprehensive field audits of collection agencies and internal processes across PAN India operations; develop and maintain robust compliance checklists aligned with regulatory requirements; ensure consistent compliance across all collection processes, agencies, and touchpoints; document audit findings with detailed remediation plans; track compliance metrics and generate periodic compliance reports for senior management and regulatory bodies; coordinate with lenders to ensure adherence to contractual compliance obligations. Regulatory Alignment & Governance: Monitor and interpret evolving regulatory frameworks applicable to financial services collections; ensure organizational policies and procedures remain aligned with regulatory requirements; liaise with regulatory bodies and lenders to address compliance queries and regulatory inquiries; maintain comprehensive compliance documentation and audit trails; implement governance frameworks that strengthen internal controls and reduce compliance risks. Data Security & Information Security (INFOSEC) Administration: Implement and ensure adherence of INFOSEC policies and protocols across the collections ecosystem; conduct regular training and awareness programs for all staff and partner agencies on data security best practices and compliance requirements; ensure data integrity and security throughout collection processes; monitor adherence to data protection standards; conduct periodic security assessments and vulnerability reviews; maintain compliance with data privacy regulations and information security standards. Stakeholder Coordination & Reporting: Build and maintain effective relationships with internal stakeholders, lenders and regulatory authorities; prepare and present detailed compliance reports and audit findings to senior management and external stakeholders; communicate compliance requirements clearly to all operational teams and partner agencies; escalate critical compliance issues and recommend corrective actions; serve as the primary point of contact for compliance-related matters.

Experience: Minimum 3 years of work experience in audits, vendor management, compliance or related fields (FinTech/Banking preferred). Legal experience is preferred but not mandatory. Travel: Ready to travel extensively PAN India for audits.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need