Senior Infrastructure Developer

As a Software Engineer, you will design, implement, and operate multi-agent workflows that bring automation and intelligence to accelerate asset management. What you get to do in this role: Design and build intelligent agent workflows that coordinate specialized AI agents through controlled orchestration frameworks. Engineer end-to-end multi-agent pipelines — from data retrieval and reasoning to evaluation and decision-making. Integrate frontier AI models (OpenAI, Gemini, Claude), or fine-tuned internal models for reasoning, enrichment, and contextual decision-making — select and switch models based on complexity, cost, and accuracy trade-offs. Design, develop and maintain existing features, and enhance platform capabilities based on user feedback.Develop robust back-end services and APIs (Python or ServiceNow). Collaborate closely with SAM/HAM domain experts,product managers, and engineers to translate automation goals into resilient agentic systems. Build intuitive UIs and dashboards in Service Portal, React, or Angular Leverage retrieval-augmented generation (RAG) strategies to ground AI reasoning in factual context from data sources — ensuring decisions are traceable and verifiable. Apply observability, logging, and traceability across all agent workflows to ensure reproducibility, reliability, and continuous improvement. Participate in code reviews, post-deployment analysis, and production debugging to maintain system quality and stability at scale.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6-8 years of software development experience with strong command on a any object oriented language Java/Python. Hands-on experience developing LLM-powered or agent-based systems using frameworks for production use cases. Deep understanding of REST APIs, event-driven systems, asynchronous workflows, and scalable back-end design. Experience implementing frontier AI models in enterprise workflow applications. Strong problem solving & foundation in data structures, algorithms, object-oriented design, and design patterns, with attention to performance and scalability. Experience deploying AI or automation systems in production, emphasizing versioning, traceability, and performance monitoring. Familiarity with retrieval-augmented generation (RAG), vector stores, and prompt optimization. Working knowledge of the ServiceNow platform or willingness to learn it. Strong focus on code quality, observability, logging, and traceability — these are non-negotiable. Demonstrated ability to leverage or critically evaluate AI integration in work processes, decision-making, or problem-solving — including using AI-powered coding tools, automating workflows, analyzing AI-driven insights, and exploring AI's impact on business functions.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an