Business Operations

About us
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 
What you’ll do

Build and run Sierra's operating system, to drive visibility, accountability, and decision-making across the business, ensuring priorities flow clearly across the organization

Plan and perform: Own the goal-setting infrastructure and leadership cadences that keep Sierra aligned and moving, ensuring priorities are set clearly, communicated broadly, and acted on across the organization

See the business clearly: Design dashboards and scorecards that give leadership and functional teams real-time visibility into business performance, and build these into dedicated forums to discuss and decide

Operate AI-natively: Help Sierra lead by example in how a modern company runs, embedding AI into how we plan and operate across functions

Accelerate Sierra's growth into new markets: Lead the cross-functional work required to expand Sierra's presence into new segments and geographies, from operational and entity setup to ensuring product, marketing, and GTM readiness ahead of launch

Be a trusted thought partner to Sierra's business leaders: Embed alongside functional leads to help them tackle their toughest, most complex challenges, bringing first-principles thinking and structural clarity to high-stakes initiatives and driving them from problem definition to execution

Help build the foundations of Sierra’s business operations function: As a core member of a growing team, help define what world-class business operations looks like at Sierra — partnering closely with operational leadership to prioritize the right work, raise the bar on how we operate, and scale our impact across the business

What you’ll bring

4-7 years of experience in business operations or strategy, ideally combining on-the-ground operating experience at a high-growth technology company with 1-2 years of management consulting, investment banking, or VC/PE

Strong interpersonal skills and professional presence, with a demonstrated ability to earn trust quickly, build consensus across competing priorities, and manage through complex, multi-stakeholder environments to reach clear outcomes

Proven ability to structure and manage complex, cross-functional initiatives from scoping through execution, maintaining momentum and delivering outcomes in a fast-moving environment

Exceptional written and verbal communication skills, with the ability to flex across altitudes and contexts, from working group updates with cross-functional teams to executive-level communications and presentations

Strong critical thinking skills, a first-principles mindset, and sound business judgment, with a track record of bringing structure to ambiguity and driving to clear recommendations under uncertainty

Strong analytical skills and fluency with data, with the ability to work with metrics and data to inform strategy, pressure-test assumptions, and translate findings into clear, actionable plans

Even…