Account Manager (Renewals)

Where you'll leave your mark?: Own a high-volume portfolio - manage renewals, upsells, and day-to-day relationships across a large number of Launch accounts at once, prioritising by risk and value rather than treating every account the same way. Run the renewal pipeline - track upcoming renewals well ahead of expiry, forecast accurately, and close on time. A slow renewal process is one of the fastest ways to lose a low-touch account. Negotiate commercial terms - discuss pricing, discounts, and contract length with confidence, and know when to hold firm versus when to flex, especially on multi-year commitments. Spot and close expansion opportunities - identify accounts ready to add frameworks (for example, moving from SOC 2 to ISO 27001, or adding GDPR or HIPAA coverage) or upgrade their plan, and pitch these naturally within renewal conversations. Get ahead of payment issues - monitor invoice and payment health closely, and step in early on failed payments or lapsed billing before it turns into churn. This is one of the biggest causes of loss in this segment. Work the system, not just the relationship - use CRM workflows, templates, and playbooks to manage volume efficiently instead of trying to hand-hold every account individually. Partner cross-functionally - coordinate with Customer Success, Sales, Finance, and the compliance/audit team to unblock renewals, resolve billing disputes, and keep forecasts accurate. Keep records current - log renewal stage, risk flags, and negotiation outcomes in the CRM so the team has an accurate, real-time view of the book. Report on portfolio health - share regular updates on renewal rates, at-risk accounts, and expansion pipeline with your manager.

The kind of builder we're looking for -: Experience: 3-4 years in account management, customer success, renewals, or sales, ideally in SaaS. Experience in security, compliance, or GRC software is a plus, not a requirement. Education: Bachelor's degree preferred; equivalent practical experience is fine. Skills A confident, direct negotiator - comfortable discussing price and terms without getting defensive or over-discounting. Strong organisational skills - able to juggle a large number of accounts at different stages without letting things slip. Comfortable with CRM and sales tools, and willing to work off dashboards and structured playbooks rather than ad hoc outreach. A clear, concise communicator, written and verbal - a lot of this job is fast, high-volume outreach, not long relationship-building calls. Analytical enough to read account data (usage, payment status, renewal date) and decide what to prioritise. Personal attributes Resilient - comfortable with pushback, price objections, and the occasional lost account, without losing momentum. Curious about the compliance and security space, or willing to get up to speed quickly on frameworks like SOC 2 and ISO 27001 to have credible conversations. Proactive - flags risk before it becomes churn, rather than waiting for it to show up in a report. Comfortable being a small customer's main point of contact, including when they don't have their own compliance expertise.