Technical Program Manager - GIOC

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares Medical Insurance stipend paid annually 9 Company-Paid Holidays Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year Professional Development Reimbursement Internet reimbursement Fitness membership reimbursement Company paid Wellable subscription Join Vultr Vultr is expanding its India presence and building its first Global Integrated Operations Command Center (GIOC) in Chennai — a 24x7 command center for monitoring, triage, coordination, and incident resolution across Vultr's global infrastructure and operations. We are looking for a Technical Program Manager (TPM) to drive the end-to-end build and operational readiness of the GIOC. You will coordinate the onboarding of Systems, Network, Security, Platforms, and Tooling teams, while expanding the command center's scope to include DC Operations, Physical Security/GSOC, SRE, and Corporate IT. You will drive cross-functional execution across monitoring, observability, automation, alert correlation, dashboards, operational processes, and team onboarding. Working closely with engineering teams, US-based Program Managers, India leadership, and executive stakeholders, you will ensure that dependencies are managed, decisions are made, risks are surfaced early, and the GIOC is delivered on schedule and ready for 24x7 operations. Role Overview The TPM is the program backbone of the GIOC build and transformation. You will own the integrated program plan across multiple technical and operational workstreams, translating strategy into executable plans and ensuring delivery against committed milestones. This is a highly technical program-management role. You should understand infrastructure, monitoring, observability, alerting, incident management, and engineering delivery well enough to challenge assumptions, write credible requirements, participate in technical discussions, and identify dependencies and risks — without being responsible for hands-on engineering. Success will be measured by GIOC launch readiness, on-time delivery of critical workstreams, successful team onboarding, quality and adoption of program artifacts, automation and dashboard adoption, and proactive resolution of risks and dependencies. Key Responsibilities GIOC Program & Delivery Management Own end-to-end program management for the GIOC build, transformation, and operational-readiness roadmap. Build and maintain integrated program plans, milestones, critical paths, dependencies, and delivery commitments. Coordinate multiple parallel workstreams across Systems, Network, Security, Platforms, Tooling, DC Ops, Physical Security/GSOC, SRE, and Corp IT. Track execution against committed milestones and proactively course-correct schedule, scope, and resource risks. Serve as the central point of accountability for overall GIOC program status. GIOC Onboarding & Operational Readiness Coordinate onboarding of technical and operational teams into the GIOC. Define onboarding plans, milestones, dependencies, acceptance criteria, and operational readiness gates. Establish clear handoff requirements between engineering teams and GIOC operations. Track monitoring, alerting, escalation, documentation, access, staffing, and operational readiness requirements. Drive cutover, go-live, and post-launch hypercare activities. Automation, Observability & Conso