Operations Project Manager – Transformation, Governance & Strategy

Ready to change the game for millions of customers worldwide? At Wise, we’re on a mission to create a world where money moves effortlessly, without borders—and our customers deserve support that moves just as fast. If you’re passionate about turning data insights into global impact, driving meaningful operational change, and elevating customer experiences on a massive scale, this is your opportunity. We are looking for an Operations Project Manager to join our Transformation, Governance and Strategy Team in Budapest . You’ll be someone who’s ready to roll up their sleeves, dive deep into data, and design smarter ways for us to resolve customer problems. Partnering with Senior Managers and collaborating with teams across CS, KYC, and product engineering worldwide, you will identify and eliminate the roadblocks getting in the way of frictionless service. This is more than just a support role. It’s your chance to shape how millions of people experience Wise, every day. What You’ll Own End-to-End Project Delivery: Oversee all phases of the project lifecycle. Coordinate with cross-functional stakeholders to develop comprehensive project plans, defining scope, resource requirements, release schedules, milestones, and deliverables. Spot the Gaps: Dig deep into customer support and KYC data to uncover operational trends, root causes, and areas ripe for structural improvement. Drive Process Transformation: Build, manage, and roll out strategic programs that remove blockers, speed up resolution times, and optimize our development backlog. Collaborate & Negotiate Globally: Partner with customer support, compliance, and leadership teams worldwide. Act as the vital liaison, leading regular alignment calls and effectively negotiating project activities when priorities shift. Track Success & Facilitate Decisions: Build the reports, SQL queries, dashboards, and presentations required to keep leadership teams informed. Use analytics to guide project strategies and track key operational metrics. Empower Teams & Manage Change: Play a key role in change impact assessments to ensure new tech and process initiatives land smoothly. Support the design of training plans, quality reviews, and documentation so agents master new workflows seamlessly. Why You’ll Love This Role Massive Impact: You will directly improve how millions of customers experience Wise support and onboarding. Skill Amplification: You will sharply develop your skills at the intersection of advanced data analytics, end-to-end project management, stakeholder negotiation, and process design. Global Culture: You will work cross-functionally with passionate teams solving complex fintech challenges while operating firmly under our company values. Growth: You will scale your career in a hyper-growth company with endless opportunities to carve out your own path. How We Measure Success (The KPIs) Project Satisfaction Rate: Stakeholder and client satisfaction levels with project outcomes, communication, and delivery. Adherence to Project Schedule: Overall performance against planned timelines, minimized by schedule deviations. Estimate to Project Completion: Accuracy of projected timelines compared to initial estimates, highlighting execution efficiency. Development Backlog vs. Planned: Keeping development backlogs optimized and aligned with core project timelines. Achievement of Project Success Criteria: Assessing how effectively the project meets its predefined business goals.

What We’re Looking For The Foundation: Bachelor’s degree in Project Management, Data Analytics, a STEM field, or a related discipline. Excellent verbal and written English is a must. The Experience: 3+ years of end-to-end project management or program management experience within customer support, KYC, or operations at a high-paced, product-led company ( FinTech is a plus ). The Authority: 2+ years in a leadership, project lead, or subject matter expert (SME) role, with a proven track record of taking complete owners