Senior Software Engineer - Getting Help team

The Team You’ll Be Working With: Getting Help At Wise, we’re on a mission to make financial services faster, simpler, and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently. We’ve built the infrastructure for FAQs, self-service pages, and, most recently, launched a chat platform as a primary support channel. We’re enabling smarter customer interactions, automating solutions, and helping other teams deliver better support experiences through it. In 2026, we’re doubling down on making chat the go-to channel for our customers, and we need your expertise to take it to the next level 🚀. What Does Our Team Look Like? We’re a cross-functional team of backend, frontend, iOS, and Android engineers, working hand-in-hand with a Product Manager, Analyst, and Designer. Together, we deliver seamless, impactful solutions across all Wise platforms. Collaboration is at the heart of what we do—we value ownership, knowledge sharing, and a commitment to building stable, scalable systems while embracing fast-paced learning and iteration.

What We Expect From You As a **Senior Engineer**, you’ll take the lead on solving complex technical problems, driving the implementation of solutions, and mentoring team members along the way. We’re looking for someone who thrives in a fast-paced, collaborative environment, enjoys taking ownership of projects, and is passionate about delivering exceptional customer experiences. Technical Excellence - 6+ years of experience with Java or other JVM-based languages, and hands-on experience with the Spring framework. - A track record of writing clean, maintainable code and a strong belief in best practices like code reviews, open feedback, and continuous improvement. - Deep familiarity with backend development, including databases (SQL/NoSQL), synchronous/asynchronous communication, and distributed systems. - Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines. - The ability to design technical solutions that balance latency, throughput, and scalability. - A passion for learning new technologies, tools, and patterns to solve problems effectively. Product Mindset - A customer-first approach—you prioritize work that solves real customer pain points and use data to drive decisions. - The ability to take ownership of complex problems, propose solutions, and drive projects end-to-end to deliver measurable impact. - A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions. Collaboration & Leadership - Strong communication skills—you can break down complex technical concepts for non-technical audiences and collaborate effectively across teams. - A proactive mindset—you take initiative to improve our codebase, architecture, and processes. - A passion for mentoring and knowledge sharing—you enjoy helping junior engineers grow and fostering a culture of learning within the team.

Why Join Us? - You’ll work in a friendly, fast-paced fintech startup where ownership and collaboration are valued. - You’ll tackle challenging technical problems and have the autonomy to propose and implement solutions. - You’ll be part of a team that cares about stability, scalability, and innovation, while embracing rapid iteration and continuous learning. - You’ll have the opportunity to make a real impact on our customers’ lives by improving how they interact with our product. If you’re excited about solving complex problems, driving technical excellence, and working in a team that values ownership and collaboration, we’d love to hear from you. Let’s build something amazing together! For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we