Technician, People Technology

About the role As a People Tech Technician L2, you will be a key member of our newly transformed People Technology team, focusing on functional troubleshooting, configuration enhancement, and workflow optimization across our global platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture. This role is not just about maintenance; it’s about technical partnership. You will be a self-directed, established team member who delivers reliably across both tickets and optimization projects from a regional to global scope. You will own medium-sized initiatives aimed at systematically eliminating manual workarounds, tracking core goals beyond daily ticket queues to stabilize our system-of-record connective tissue across Workday, SmartRecruiters, Absorb, and Visier. Why you should join us Impact at Scale: You’ll contribute to a mission-driven organization, building a high-quality platform that the wider business trusts completely and that gives Wise a real advantage in how it supports its people. Modern Automation Culture: Work with an advanced toolkit with the autonomy to streamline employee journeys, maintain robust platform health, and actively reduce technical debt. Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values rigorous peer design validation, peer documentation reviews, and scalable system logic. Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and long-term project ownership without becoming a blocker. What You’ll Do (Responsibilities) Complex Issue Resolution: Handle advanced support tickets in our queue, acting as an established technical resource for troubleshooting complex, niche, or undocumented application bugs and implementing long-term functional fixes. Projects & Workflow Optimization: Initiate and deliver on platform improvement projects globally, focusing on streamlining applicant workflows, optimizing learning management paths, and reducing manual intervention. Integration & Pipeline Support: Assist in monitoring technical data pipelines, checking integration sync health between tools, and identifying root causes in data flow exceptions. Queue Health & Unplanned Work: Monitor incoming requests and identify tasks requiring a "big lift" (more than 4 hours), seamlessly transitioning them to the Jira Software board to protect team capacity. Documentation & Knowledge Sharing: Help maintain runbooks and regularly update internal wikis, ensuring absolute accuracy of technical setup parameters and creating articles for system configurations. Mentorship & Training: Play an active role in training, onboarding, and mentoring L1 technicians, conducting sessions on complex system issues to reduce single points of failure.

What we’re looking for (Must-have) HRIS/ATS Application Expertise: 2–3 years of experience configuring, administering, or providing tier-2 support for global People platforms (specifically Workday, SmartRecruiters, Absorb, or similar enterprise HR tools). Integration Experience: Practical experience troubleshooting system integrations, tracking data sync mapping errors, or resolving data flow friction between downstream and upstream applications. Problem-Solving Mindset: Strong troubleshooting skills, with a proven track record of investigating "outside the box" data logic or workflow issues that go beyond standard vendor documentation steps. Tools & Frameworks: High proficiency managing work simultaneously across ticketing and project frameworks (Jira Service Management, Jira Software, and Confluence). Communication: Clear and effective written and verbal communication, with the ability to translate complex application logic into simple language for recruitment, talent, and people teams. Nice to have People Analytics: Functional experience working with P