Director - Strategy & Operations

About Zeta 
Zeta is a globally recognized next-gen banking technology company. Our modern platforms enable financial institutions and fintechs to launch extensible and compliant banking asset and liability products spanning cards, loans, and deposits. Our cloud-native and fully API-enabled stack supports processing, issuing, lending, core banking, fraud, loyalty, digital banking, and agentic AI solutions amongst many other capabilities. 
Zeta has 1700+ employees with over 70% in technology roles across locations in the US, Middle East, and Asia, representing one of the largest and most capable teams ever assembled in banking tech. Globally, customers have issued 30M+ cards on Zeta's platform expected to grow to 60M+ in the coming years. Most recently valued at $2B, Zeta counts Softbank, Mastercard, and Optum amongst its investors. 
 About the Role 
Zeta is currently laying the foundations for and incubating multiple new business lines in the US across multiple areas that include prospective customers such as fintechs, sponsor banks, banking solutions for non-banks and more. This effort is being led by Zeta’s Chief Business Officer who is looking to bring on board an enterprising individual to assist with all aspects of these GTM motions.  
This is a hands-on individual contributor role reporting to the CBO, with strong ownership of the operating rhythm across the CBO's full remit: strategy and planning, hiring & training, cross-functional program management, Sales & BD support, sales engineering & enablement, and marketing narrative. 

Responsibilities : Strategic planning and operating cadence Own the CBO's planning calendar: quarterly OKRs, board and leadership-team materials, and the narrative that ties disparate initiatives into one story Turn a strategic direction into a written plan with owners, milestones, and a decision log, and chase it to completion rather than to a slide Prepare the CBO for every high-stakes room, investor updates, executive reviews, by sharpening argument s & perspectives Cross-functional program management Run point on flagship, cross-functional programs spanning various GTM, delivery, and tech functions , where no single function owns the outcome end to end Unblock stalled work by finding the actual decision-maker and getting a decision, not a status update Build the reporting rhythm, dashboards, weekly reviews, escalation paths, that lets the CBO manage by exception rather than by memory 0-to-1 business building Assist with s tand ing up new business lines, partnerships, or markets from a one-paragraph thesis: market sizing, business case, initial plan, and the first few actions Operate without a playbook or precedent, and write the playbook as you go so the next 0-to-1 motion starts faster Know when to kill a 0-to-1 bet early rather than let it drift on inertia BD and partnerships support Support deal structuring, diligence, and negotiation prep for new partnerships and strategic relationships Own the follow-through after a deal signs: the handoff to the functions that will run it, and the check that it delivers what was promised Marketing , research, and narrative Shape the external and internal narrative for major announcements, positioning shifts, and thought leadership tied to the CBO's initiatives Partner with Marketing to convert field and partner evidence into content and messaging: what a partner program needs next, what a bank objected to, what changed a deal Produce research, reports, analysis, commentary, and PoV to support the above Analysis and decision support Build the models, market maps, and competitive analyses that back executive decision s , at a rigor that survives a board's questions Turn ambiguous, half-formed asks into a structured problem with a recommendation and clear narrative Acting as the CBO's proxy Represent the CBO's office in cross-functional rooms, partner meetings, and internal reviews the CBO cannot attend, with standing authority to speak for the office's