Executive - IT Support

About the Role: As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities: Drive closure of local IT user calls within the specified SLAs. Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager. Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and Hardware failure report. Co-ordinate with Manager & Engineers for any process, management changes or technical support changes. Coordinate with Procurement team and ensure stock availability for daily operations. Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests. Create conducive team-atmosphere by applying required motivation levels Plan and execute maintenance schedules.

Skills: You possess strong problem solving skills with ability to organize and analyze data You are confident, creative, proactive in taking initiatives and achieving them You are a goal-oriented individual with a strong attention to detail Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines. Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills. Installation, configuration & management of Servers, WiFi Router and Network devices. Installation and management of mail applications like MS Outlook and Thunderbird. Should have hands-on experience with Google Apps (Gmail, Google Docs, etc) Monitoring of Servers and Network devices to ensure minimal downtime. Inventory management for hardware and software. Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls. Manage centralized Kaspersky Antivirus server, WSUS , WDS , File & Print services Basic knowledge of DHCP , DNS, SCCM and good knowledge of RAID Should know how to upgrade firmware and BIOS User and security access management using Active Directory Services

Experience and Qualifications: Graduation in IT is highly preferable. Candidate should have good knowledge of IT products. You have 3+ years of relevant experience Shift Working hours involved , candidates should be comfortable working in shifts.