Fraud Risk Analyst – US Banking & Payments

As a Risk and Fraud Analyst, you will be responsible for a full range of activities which help identify, manage and mitigate the risks involved in the business unit.

Key Responsibilities: • Monitor and investigate suspicious activity across debit card transactions, account opening, ACH transfers, and other money movement activities. • Investigate first-party fraud, third-party fraud, account takeover, identity fraud, unauthorized transactions, scams, and suspicious movement of funds. • Identify friendly fraud, first-party misuse, and dispute abuse, including potentially fraudulent claims of unauthorized transactions, transaction disputes, and chargebacks. • Analyze transaction data, customer behavior, device intelligence, account relationships, and historical fraud patterns to identify anomalies and emerging threats. • Use investigation outcomes and transaction data to develop new fraud detection rules, improve existing rules, and retire redundant or ineffective rules. • Continuously evaluate fraud controls to improve detection rates, reduce fraud losses, and minimize false positives and unnecessary declines of legitimate transactions. • Track key fraud metrics, including fraud losses, dispute and chargeback trends, detection effectiveness, false positives, and investigation turnaround times. • Conduct root-cause analysis of fraud incidents and collaborate with Product, Engineering, Operations, and banking partners to strengthen preventive controls. • Maintain clear investigation records, supporting evidence, case outcomes, and escalation documentation.

Required Qualifications: • 4–6 years of experience in fraud investigation, fraud operations, payment risk, or fraud analytics. • Strong understanding of first-party and third-party fraud, friendly fraud, dispute abuse, card fraud, account takeover, and payment fraud. • Knowledge of US payment systems, including debit card transactions, card disputes and chargebacks, ACH, and account-to-account money movement. • Strong analytical skills, with the ability to identify patterns, investigate complex cases, and translate findings into actionable fraud controls. • Proficiency in SQL and experience analyzing transaction data using spreadsheets, dashboards, or similar tools. • Strong problem-solving, communication, and documentation skills.

Preferred Qualifications: • Experience with fraud detection platforms, transaction monitoring systems, or case management tools. • Experience in a US-focused fintech, neobank, digital bank, or card issuing business. • Experience designing and tuning fraud rules, analyzing dispute trends, and improving fraud detection strategies. • Familiarity with card authorization, settlement, ACH return codes, and US consumer dispute processes. • Experience with Python or automation for fraud analytics.

Zeta is the fastest and most convenient way to make payments. We are on a mission to disrupt cash.

Zeta (bootstrapped payment startup) is the newest portfolio company under the Directi umbrella - a prestigious tech conglomerate with a 17-year-long history and 25 software products in the market. The group has churned out successful mass market businesses like Media.net, Flock, Ringo, Radix, Skenzo and Codechef, without any external funding.
  
Here’s what we’ve built so far:
 
•    Snappy payments: Your Zeta code generated dynamically is all you need to pay the merchants - even offline! We take care of security and money settlement.
•    100% Tax-free Meal Vouchers: With Zeta Meal Vouchers, you can purchase food without the hassle of bulky paper booklets around unlike other solutions. More corporate benefits like medical reimbursements, petrol cards, and corporate credits are coming up!
•    Online payments: Your Zeta app comes with a free virtual MasterCard and a free Physical MasterCard that you can request. This enables you to use your money in Zeta to pay at *any* online store and any merchant with an electronic terminal.
•     Cloud Card: A unique