Senior Customer Success Manager (APAC)
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
We are expanding our Customer Success team in APAC and looking for a Senior Customer Success Manager with deep, hands-on expertise in ecommerce Search & Merchandising.
Senior Customer Success Managers at Bloomreach are the customer advocate and the key driver of a successful client partnership. This role sits at the intersection of ecommerce strategy, product expertise, and measurable value delivery — and it requires someone who is genuinely hands-on and comfortable working directly inside our Search & Merchandising platform, not just advising from the sidelines.
The primary focus of this role is Bloomreach Search & Merchandising. Depending on business needs, the successful candidate may also provide coverage or solution consulting support on Bloomreach Marketing Automation accounts, or partner with the APAC Sales team in a solution consulting capacity during the sales cycle.
This is a unique opportunity to be a foundational member of the APAC Customer Success team and directly shape how Bloomreach delivers value in the region.
Tasks & Responsibilities
As a Senior Customer Success Manager – Discovery (APAC), you will be expected to:
Customer Success & Relationship Management
- Build and maintain long-term strategic relationships with a portfolio of enterprise and mid-market APAC clients on Bloomreach Search & Merchandising
- Act as the trusted advisor for your book of business — understanding each customer's ecommerce KPIs, business objectives, and seasonal priorities
- Run all core CSM motions: success planning, quarterly business reviews (QBRs), roadmap reviews, and regular value-focused check-ins
- Proactively identify and manage at-risk accounts, executing churn risk plans and engaging internal stakeholders to drive a path to green
Hands-On Product Expertise
- Get into the Search & Merchandising das
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