Senior Order Management Specialist

About the Role:

Bloomreach is seeking a detail-oriented and proactive Senior, Order Management & Billing Specialist to join our dynamic Accounting team. Reporting directly to the Manager, Order Management & Accounts Receivable, this role will collaborate closely with key teams, including Collections, Revenue Accounting, Sales and Deal Desk. As a vital member of the CFO organization, this high-visibility, hands-on position offers opportunities to contribute to process improvements and ensure public company readiness.

To excel in this role, you should have a strong understanding of the order-to-cash cycle, possess excellent communication skills, and be able to manage multiple priorities under tight deadlines.

Bloomreach promotes a virtual-first environment, providing flexibility to our employees. However, given our globally distributed teams across the US and EMEA, this position requires the occasional adjustment to PST working hours during peak periods as needed to effectively collaborate with global teammates, process global orders and meet month-end close deadlines.

What you’ll do:

• Ensure orders are booked timely and accurately within the agreed SLA and in compliance with the Bookings Policy.
• Validate that contracts submitted meet the approval criteria outlined in the Bookings Policy.
• Monitor and address any backlog of orders, ensuring prompt resolution of booking issues.
• Provide timely desk reporting to leadership on the status of the Order Management (OM) and Billing queue.
• Ensure timely and accurate billing while assisting Accounts Receivable (AR) with billing-related inquiries.
• Process and manage requests for SLA credits and performance credits.
• Own weekly and monthly reconciliations of bookings, ensuring alignment between Sales