Engineering Manager - Conversations

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
 
 
About the Role:
What are we hiring for?We're going to replace the inbox. All of it.Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.We want to make it the only inbox a business will ever need.That's the bar. And you'll lead the team building it.

The MissionBuild the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.

Requirements:

8+ years in software engineering, with at least 2–3 years managing teams of 8+ engineers.

Hands-on technical depth — you can still review architecture, debug a production incident, and call out a bad design choice in a PR.

Excellent product judgment — proven track record of shipping products customers love, not just features that hit deadlines.

Experience leading teams that own a major product surface with high traffic, real-time requirements, and complex state.

Strong grasp of distributed systems and/or frontend systems at scale — ideally both.

Demonstrated ability to run ops cleanly — daily, sprintly, and quarterly — while keeping eyes on the long-term vision.

What You’ll Lead:

A team of 10+ engineers — juniors to seniors — building the Conversations product end to end: inbox UI, real-time threads, multi-channel routing, search, automations, and the platform underneath it all.

A product surface used by millions of users daily, processing 68M+ messages/month and climbing to billions.

Frontend, backend, and platform work across:

Frontend: Vue.js (2/3), Vuex/Pinia, Module Federation, real-time UI at scale

Backend: Node.js (TypeScript), Go, event-driven pipelines, 50+ workloads, thousands of pods

Infra: GCP (GKE, Pub/Sub, Cloud Tasks), Firestore, MongoDB, Redis, ElasticSearch, ClickHouse

The roadmap, the architecture, and the people decisions that determine whether we win this category.

What You’ll Drive:

On the product side:

Brin…