Senior Customer Success Manager - Moveworks

What you get to do in this role: Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows Translate customer business needs into actionable solutions, influencing roadmap and product evolution Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments Act as the voice of the customer internally, sharing insights, feedback, and success stories Support renewal and expansion motions by demonstrating ongoing value and business impact

To be successful in this role you have: 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS Experience supporting medium to large enterprise customers and navigating complex stakeholder environments Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus) Proven ability to build executive relationships and influence outcomes at multiple levels Process-oriented mindset with strong problem-solving and change management skills Comfortable operating in fast-moving, evolving product environments Bachelor’s degree or equivalent practical experience Willingness to travel approximately 10–25% Why This Role Matters: This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation. FD21 For positions in this location, we offer a base pay of $113,700 - $199,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicen