Workplace Services - Site Lead

About the Team Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities. Workplace Services Site Lead We are seeking an experienced Workplace Services Site Lead in Bangalore to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees. This position requires on-site presence (5 days/week or more, 8am–5pm Monday–Friday) and availability for emergency response 24/7/365. What you get to do in this role: Facilities Operations Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactions Enforce WPS policies, best practices, processes, and design & space guidelines Oversee asset management (EAM) and maintain preventative maintenance schedules Utilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout. Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needs Support general maintenance activities, including minor repairs and troubleshooting Organize and support socials and events, ensuring spaces are event- and meeting-ready Client Relationship Management Engage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisions Collaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagement Serve as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) — to drive collaboration and problem-solving Act as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teams Build strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and culture Deliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvement Workplace Experience & Employee Services Maintain regular communication with employees via established channels on site activities Oversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event management Serve as an employee experience advocate, building employee-centric communities that drive engagement and success. Plan and coordinate workplace events and meetings. Safety Be responsible for keeping your location safe. Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions. Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standards Vendor Management Manage vendors — including maintenance, HVAC, electrical, security, janitorial, and F&B — to ensure proper service delivery Partner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contracts Create and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor work Budgeting and Cost Management Own and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to management Manage alloc