Staff Product Manager - Agency Revenue Growth

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts

Role OverviewAs the Staff Product Manager for Agency Revenue Growth, you will own the vision, strategy, and outcomes for HighLevel's Agency Revenue Suite. Your mission is to help agencies launch, grow, and scale successful SaaS businesses by creating seamless experiences across SaaS Mode, Reselling, Rebilling, and the broader agency revenue ecosystem.This role requires a strong blend of product strategy, growth expertise, customer empathy, and analytical rigor. You will drive measurable improvements in onboarding, activation, adoption, retention, and agency revenue while establishing the systems, metrics, and experimentation frameworks that enable sustainable growth at scale.You will work closely with Engineering, Design, Data Science, Analytics, Marketing, Revenue, and Customer Success teams to identify opportunities, align priorities, and deliver measurable business impact.
Key Responsibilities
Own the strategy, roadmap, and business outcomes for the Agency Revenue Suite, driving growth across SaaS Mode, Reselling, Rebilling, and the overall agency revenue experience.

Create a unified experience that enables agencies to launch, monetize, and scale successful SaaS businesses on HighLevel.

Define and own the measurement strategy for the Agency Revenue Suite, including instrumentation, reporting, customer health frameworks, and key SaaS metrics across activation, adoption, retention, expansion, churn, and agency revenue performance.

Drive measurable improvements in onboarding, activation, engagement, retention, and expansion by identifying opportunities through customer behavior, product analytics, and experimentation.

Partner with Data Science, Analytics, and Engineering teams to develop growth insights, customer health models, churn prediction frameworks, dashboards, and scalable measurement systems that inform product decisions.

Establish and scale experimentation frameworks, feedback loops, and growth mechanisms that continuously improve customer outcomes and business performance.

Stay ahead of evolving SaaS, AI, and customer trends, translating market insights and customer needs into differentiated product experiences and growth opportunities.

Own the Voice of the Customer through customer interviews, behavioral analytics, retention analysis, and segmentation research, translating insights into product strategy…